Pre-mature Termination : In the event of pre-mature termination of research services by either the client or Finvest Solutions, the client is entitled to a proportionate refund of fees for the unexpired period.
Effective Date: July 2025
At Finvest Solutions (SEBI Registration No. INH000021906), we strive to provide high-quality, data-driven research. This refund outlines the terms under which refunds may be processed, in strict adherence to the SEBI Master Circular dated June 27, 2025.
1. Eligibility for Refund
A client is entitled to a refund only under the following specific regulatory and operational circumstances:
Regulatory Action : If SEBI or RAASB suspends our registration for more than 60 days or cancels it, we shall refund the residual fees on a pro-rata basis from the effective date of suspension/cancellation to the end of the subscription period
Duplicate Payments : Any unintended duplicate payments for the same service will be refunded in full after verification of the transaction.
Non-Delivery of Service : If Finvest Solutions fails to provide the agreed-upon research reports as per the terms of service, a 100% refund of the specific fee may be considered.
2. Non-Refundable Circumstances
Refunds will not be granted in the following cases:
Market Performance : Refunds cannot be requested based on the performance of recommendations or any losses incurred in the securities market. All investments are subject to market risks.
Partially Consumed Services : If research reports or recommendations have already been delivered and the subscription period has expired, no refund will be issued.
Change of Mind : Refunds are not available solely on account of adverse market performance or a change in investment preferences. However, any applicable refund entitlement arising from premature termination, non-delivery or other circumstances under applicable SEBI regulations shall remain unaffected.
3. Fee Structure and Advance Payments
Fees shall be charged in accordance with applicable SEBI regulations and the agreed terms and conditions. Advance fees may be collected only with the client's consent and shall not exceed the permitted period;
Advance Limit : As per SEBI regulations, we may charge fees in advance for a period of no more than one quarter (or one year if specifically agreed upon under new 2025 guidelines).
No Breakage Fees : In line with SEBI mandates, no breakage fees or exit loads shall be charged to the client in case of early termination.
Maximum Fee Cap : We adhere to the SEBI-specified fee ceiling for individual/HUF clients, currently capped at ₹1,51,000 per annum per client family.
4. Refund Process
Request Submission : To request a refund, please email our Grievance Officer at support{at}finvestsolutions.net with your transaction details and reason for the request.
Verification : Refund requests will be examined promptly. Eligible refunds will be processed through the applicable banking channel, subject to verification and applicable regulatory requirements. Grievances will be resolved within the prescribed regulatory timeline.
Payment Mode : All refunds will be processed through legitimate banking channels (NEFT/UPI/Bank Transfer) to the original payment source. Cash refunds are strictly prohibited.
Communication Logs : Records of interactions including emails, SMS, and other legally verifiable communications as required by SEBI.
5. Grievance Escalation
If you are dissatisfied with a refund decision, you may follow the mandatory escalation matrix:
Internal Grievance Redressal : Contact our Grievance Officer at support@finvestsolutions.net. We will review your grievance and endeavor to resolve it within the applicable regulatory timeline.
SEBI SCORES : If you are dissatisfied with our resolution, you may lodge a complaint through the SEBI SCORES portal.
Online Dispute Resolution (ODR) You may also approach the SMART ODR portal for resolution through the applicable online dispute resolution mechanism.
