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Complaints and Grievance Redressal

Complaints

Introduction

At Finvest Solutions, we understand that navigating the financial markets can raise manyAt Finvest Solutions, we prioritize customer satisfaction and strive to provide a seamless and transparent experience for all our clients. We understand that concerns or grievances may arise, and we are committed to resolving them in a fair, efficient, and timely manner. Our dedicated support team ensures that all queries and complaints are addressed with the highest level of professionalism. questions. Our FAQ section is designed to provide clear and concise answers to common queries about our services, SEBI registration, complaint resolution process, and more.

Illustration of customer service lady prioritize customer problem with a laptop

Raising and Resolving Concerns

As a SEBI-registered Research Analyst firm, we adhere to strict regulatory guidelines and ethical standards to maintain trust and integrity in our services. If you ever face any issues related to our research, advisory services, or any other aspect of our platform, we encourage you to reach out to us. We have established a structured grievance redressal mechanism to ensure that your concerns are resolved effectively.

Your feedback is invaluable to us, and we continuously work towards improving our services to serve you better. Please follow the steps below to report any concerns or escalate unresolved matters

Internal Grievance Resolution Process

Raise a Complaint

Clients can submit their queries or complaints in writing, over a call, or via email. You can reach us at [Your Support Email] or call our customer care number listed on our website. Complaints can also be sent via post to our registered address.

Derivates Analysis

If your concern is not resolved to your satisfaction, you can escalate the matter by emailing [Your Escalation Email] for further review. We aim to provide a resolution within 21 days of receiving your complaint.

Introduction

If You Are Not Satisfied With Our Resolution, You May Escalate Your Grievance With SEBI Through SEBI’s SCORES Platform Or Contact The SEBI Office Directly. Further Dispute Resolution Can Be Sought Through SEBI’s Online Dispute Resolution (ODR) Portal, Following The Guidelines Mentioned In The SEBI Master Circular On Dispute Resolution In The Securities Market.

Complaints Data

Complaints Data for the month ending: [Month, Year]

Month Carried Forward Received Resolved Pending
Month 0 0 0 0
Month 0 0 0 0
Month 0 0 0 0

Complaints Data for the month ending: [Month, Year]

Month Carried Forward Received Resolved Pending
Month 0 0 0 0
Month 0 0 0 0
Month 0 0 0 0

Trend of Annual Disposal of Complaints

Month Carried Forward Received Resolved Pending
Month 0 0 0 0
Month 0 0 0 0
Month 0 0 0 0

Write to us

Support : [Your support Email]

Escalate : [Your Escalate Email]

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